Elect2U App Design
Project overview
The Product
Elect2U is an app that provide high quality service. It connect people with a professional in the electrical services. It’s target users are people who need electrical service but has no knowledge. Ideal users are with busy schedule and high quality standards
Project Duration
November 2022 to January 2023
The problem:
Busy people find hard time to schedule qualified electrician and know the bill before the worked is done.
The Goal
To give busy people opportunity to find the best qualified electrician near them and schedule appointment and pay before the appointment.
My Role
UX designer. As such I design a the app from concept to delivery
Responsibilities
Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, and iterating on designs. Documenting design process and prepare stickers sheets.
User Research Summary
I conducted interviews and created empathy maps to understand the users I’m designing for and their needs. A primary user group identified through research
was working adults who don’t have electrical knowledge and need professional at least once a month.
This user group confirmed initial assumptions about Elect2U potential users, but research also revealed that electrical knowledge was not the only factor that make the users difficult to choose electricians. Other user problems included obligations, interests, or challenges make it difficult for them to schedule electrician appointment.
Comparison Scale
Electrician websites do not provide scale that user can compare each electrician.
Transparency
Electrician websites do not publish their service prices.
Time
Working adults are too busy and hard to find available slot in both calendar - their and the electrician.
Accessibility
Electrician websites are not compactable with assistive technologies.
Personas
Ashey's Problem Statement
Ashey is a traumatologist, who needs to calculate her electrician expenses, because she has a limited budget.
Tom's Problem Statement
User journey map
Ashey's Journey Map
Tom's Journey Map
Informational Architecture
Main User Flow
Paper wirefarames
Digital wireframes
Low-fidelity prototype
Usability studies
Paper wireframes
Taking the time to draft iterations of each screen of the app on paper ensured that the elements that made it to digital wireframes would be well-suited to address user pain points. For the home screen, I prioritised an easy comparing between professionals and quick booking process to help users make informative choice and save time.
Digital Wireframes
As the initial design phase continued, I made sure to base screen designs on feedback and findings from the user research.
Low-fidelity Prototype
Using the completed set of digital wireframes, I created a low-fidelity prototype. The primary user flows I connected were booking electrician, change some personal data, so the prototype could be used in a usability study.
View the Elect2U lo-fi prototype
Usability Study Parameters
Participant
Unmoderated usability study
Location
Bulgaria, Remote
Participant
2 males, 2 females, 1 prefer not to say
Lenght
10-20 minutes
Usability Study Findings
Round 1 findings
Users need a better cues for where the filtration option is.
User need a way to book electrician for multiple services at once.
Users need a better cues what is their current location.
Round 2 findings
Users need an option for online payment before the appointment.
Users need a better cues for where the language switcher is.
Mockups
High-fidelity prototype
Accessibility
Paper wireframes
Early designs allowed for some customization, but after the usability studies, I added additional options to search electrician near user. I also revised the design so users can see in the cards the distance from their location and how experience each professional is.
Early designs allowed for some customization, but after the usability studies, I added additional options to search electrician near user. I also revised the design so users can see in the cards the distance from their location and how experience each professional is.
Key Mockups
High-fidelity Prototype
The final high-fidelity prototype presented cleaner user flows for booking electrician and checkout. It also met user needs for an online payment and multi-service appointment.
View the Elect2U hi-fi prototype
Accessibility Considerations
Provided access to users who are vision impaired through adding alt text to images for screen readers.
Used icons to help make navigation easier.
Refined the color to make sure we cover the contrast standards.
Takeaways
Next Steps
Takeaways
Impact
What I learned
Next Steps
Conduct another round of usability studies to validate whether the pain points users experienced have been effectively addressed.
Conduct more user research to determine any new areas of need.
Transit the mobile design to desktop and search for available expand of the app functionality.
Thank you!
Thank you for your time reviewing my work on the EectU2 app! If you’d like to see more or get in touch, my contact information is provided below.